Frequently asked questions

General

Is Kayñiawlu free? Yes, the Free plan can be used with no time limit (1 sales outlet, 2 accounts). Pro and Enterprise plans unlock more outlets and accounts — see My subscription.

Do I need a computer to use Kayñiawlu? No. The mobile app covers all daily work. The web back office (app.kayniawlu.com) is an extra comfort for managing from a computer.

Does the app work without internet? Yes — browsing and data entry work offline; sync happens automatically when the network is back. See Offline mode.

My data

Can other workshops see my customers? No, never. Each workshop is fully isolated: your customers, measurements and orders belong to your workshop only.

What if I lose my phone? Your synced data is on Kayñiawlu servers. Sign in from another device to get everything back. Change your password as a precaution.

Can I get my data back if I leave Kayñiawlu? Contact us from kayniawlu.com: we will send you an export of your data.

Usage

Can I manage several shops? Yes, with sales outlets (1 on Free, 5 on Pro, unlimited on Enterprise). See Team and sales outlets.

How do I give my employees access? From the Team page of the back office, create their account and assign them to their outlets. They see all customers, but only the orders of their outlets.

Can I reuse an old customer's measurements? Yes: every measurement sheet stays attached to the customer. For a new order, attach an existing sheet or create a new one.

Can I give the customer a receipt? Yes, every order can generate a PDF receipt to print or share via WhatsApp.

Payment and pricing

How do I pay for the Pro or Enterprise plan? Online payment via Wave / Orange Money is coming soon. In the meantime, contact us from kayniawlu.com.

Are prices in FCFA? Yes, every amount in Kayñiawlu (orders, deposits, pricing) is in FCFA.